Director of Sales and Operations

We are seeking a results-driven Director of Sales & Operations to lead and optimize performance across our 4 retail stores (3 brands – Gallery 1 Furniture, Ashley HomeStore, Worldwide Furniture), and distribution centre. The role would be responsible for driving sales, revenue growth, improving operational efficiency and ensuring seamless end-to-end customer experience from showroom to delivery.  

Responsibilities:  

• Develop and execute sales strategies to achieve sales goals across all locations. 

• Lead, coach, and mentor store managers and sales teams to maximize performance. 

• Monitor KPIs, sales metrics, and customer trends to inform business decisions. 

• Review existing on-boarding sales training and provide recommendations for improvement. 

• Oversee the daily operations of the stores and warehouse. 

• Ensure efficient inventory management, logistics, and fulfillment processes. 

• Implement operational best practices to improve productivity and reduce costs. 

• Establish clear performance expectations and accountability frameworks. 

• Research and monitor market trends, competitors’ sales activities, and consumer needs on a regular basis, and make recommendations on changes to implement within our operation. 

• Act as a liaison between stores and ownership on store performance. Come prepared to meetings with ownership – communicate successes, areas for improvement, and provide suggestions for moving forward.  

• Provide input into marketing strategy – provide feedback on recent traffic patterns and provide input on upcoming promotional planning.  

• Ensure managers are collaborating with Human Resources as needed on review of resumes, setting up interviews, and executing the Company’s hiring process. 

• Act as a liaison to the buying department to ensure products are aligned with consumer trends and price points.  

• Manage budgets, forecasts, and financial performance across departments. 

• Ensure a consistent and high-quality experience across all customer touchpoints. 

• Address escalated customer concerns and implement service improvements. 

• Establish a high-performance culture, driven by sales, excellent customer service and employee engagement. 

• Other related duties as required by ownership. 

Qualifications: 

Experience and Education: 

• 7+ years of leadership experience in retail/sales role.  

• Proven success managing multi-location retail environments would be an asset.  

• Experience in a commission sales environment is strongly preferred. 

• Post-secondary education in a relevant field (e.g., Business, Finance, etc.) is preferred. Equivalent experience may be considered. 

Skills and Knowledge  

• Strong leadership – proven ability in managing strong performing teams. 

• Strong business acumen and analytical skills – interest in metrics and understanding of store performance. 

• Strong sense of urgency. 

• Strong working knowledge of warehouse and logistics operations. 

• Excellent communication skills – ability to build rapport with others. 

• Ability to anticipate and identify issues and develop effective solutions – ability to think rigorously and logically.